Terms & Conditions
JCJ Transformative Consulting
Effective Date: October 13, 2026
1. Acceptance of Terms
Welcome to JCJ Transformative Consulting ("JCJ," "we," "our," or "us").
By accessing our website, purchasing our digital products, or using our services, you agree to these Terms & Conditions, together with any applicable service agreements and policies.
If you do not agree with these terms, please discontinue use of the applicable website or service.
2. Our Services
JCJ Transformative Consulting provides organizational development and effectiveness consulting, organizational assessments, management development resources, educational programs, and related professional services.
Service descriptions, availability, pricing, and deliverables may vary.
Consulting engagements may be governed by separate written agreements, proposals, or statements of work. Where a separately executed agreement conflicts with these general website terms, that agreement governs the applicable engagement.
3. Digital Educational Products
JCJ offers digital professional-development resources, including the JCJ Manager's Toolkit™.
The JCJ Manager's Toolkit™ is offered as a one-time purchase with lifetime access to the original purchased course and included resources, subject to the continued availability and operation of the course platform.
Lifetime access does not guarantee that the course will be hosted indefinitely or that future products, expansions, or updates will be provided without additional charge.
If a course or platform must be discontinued, JCJ will make reasonable efforts to provide advance notice and an opportunity to download available materials, where feasible.
No recurring subscription fee applies to a product expressly advertised as a one-time purchase.
4. Purchases and Payments
Prices are displayed at the time of purchase and may be changed for future purchases.
Purchases are processed through third-party payment service providers. Customers are responsible for providing accurate billing and account information.
Applicable taxes, if any, will be disclosed during checkout.
5. Refund Policy
Digital educational product purchases are, generally final once access has been provided, except where a refund or other remedy is required by applicable law.
Customers experiencing duplicate charges, billing concerns, access difficulties, or technical issues may contact support@jcjtransformativeconsulting.com for assistance.
We aim to respond within two business days, excluding weekends and observed holidays.
Refund terms for separately contracted consulting services are governed by the applicable written agreement.
Assessment Services — Refund & Eligibility Policy
JCJ Transformative Consulting maintains a non-refundable payment policy for the following professional assessment services:
JCJ Organizational Health Assessment™
JCJ Small-Team Health Diagnostic™
All assessment fees become non-refundable immediately upon payment, except when the purchasing organization is determined by JCJ Transformative Consulting to be ineligible for the selected assessment service or when a refund or other remedy is required by applicable law.
Eligibility Exception
If JCJ determines that an organization does not meet the eligibility requirements for its purchased assessment, the assessment will not proceed, and the organization will receive a full refund of the assessment fee.
Client Cancellations and Nonparticipation
Once payment has been completed, refunds will not be issued solely because an eligible organization:
Changes its decision to participate.
Cancels the assessment.
Delays or fails to provide necessary information.
Experiences insufficient employee participation.
Chooses not to implement the recommendations provided.
Service Delivery
If JCJ is unable to provide the purchased assessment services, JCJ will address the matter in accordance with the applicable service agreement and applicable law, including providing a refund when required.
Billing Questions
For questions regarding eligibility, billing, or assessment services, contact:
support@jcjtransformativeconsulting.com
We aim to respond within two business days, excluding weekends and observed holidays.
Nothing in this policy limits consumer or contractual rights that cannot lawfully be waived.
6. Intellectual Property
Unless otherwise indicated, JCJ's website content, original frameworks, educational materials, assessments, worksheets, reports, branding, and other proprietary resources belong to JCJ Transformative Consulting or their respective rights holders.
Purchasing a digital product grants the purchaser a limited, nonexclusive, nontransferable license to use the purchased materials for individual professional development and educational purposes.
Customers may not resell, redistribute, publicly publish, sublicense, or commercially reproduce purchased materials without prior written authorization.
Organizations seeking team-wide or commercial licensing should contact JCJ for written permission and applicable licensing terms.
7. User Accounts
Customers are responsible for maintaining the confidentiality of their account credentials and for activity occurring through their accounts.
Unauthorized account sharing, distribution of paid content, and attempts to circumvent access restrictions are prohibited.
JCJ may restrict access in response to material misuse, subject to applicable law and contractual obligations.
8. Assessments and Confidentiality
JCJ may collect identifiable information through organizational assessments, including participant names, email addresses, and responses.
These assessments are confidential rather than anonymous when identifying information is collected.
Organizational clients ordinarily receive aggregated findings, summarized patterns, and overall themes rather than individually identifiable participant responses.
JCJ does not ordinarily disclose individually identifiable responses to organizational clients without the participant's explicit, informed permission, except where required or otherwise permitted by applicable law.
Assessment confidentiality, data handling, and retention are further addressed in JCJ's Privacy Policy and applicable client agreements.
9. Educational and Professional Disclaimer
JCJ's digital courses, website resources, and general educational materials are provided for professional education and informational purposes.
They do not constitute legal, medical, psychological treatment, or other regulated professional advice.
Participation in a course does not grant a professional license, certification, or guaranteed employment, management, financial, or organizational outcome.
Consulting recommendations depend on the information available, the scope of the engagement, and the organization's implementation decisions.
10. Acceptable Website Use
Users agree not to:
Attempt unauthorized access to JCJ accounts, systems, or information.
Disrupt website functionality or security.
Misrepresent their identity when purchasing or accessing services.
Copy or distribute protected content without authorization.
Use JCJ services for unlawful purposes.
11. Third-Party Services
JCJ may use third-party platforms for website hosting, payment processing, course delivery, assessments, communications, and other business functions.
These providers may maintain their own terms and privacy practices.
JCJ is not responsible for independent third-party websites outside its control, except to the extent responsibility is imposed by applicable law.
12. No Guarantee of Results
JCJ provides services and educational resources intended to support organizational understanding, leadership development, and workplace improvement.
Results vary based on organizational conditions, participation, available resources, implementation, and other factors.
JCJ does not guarantee specific employee engagement scores, retention rates, productivity improvements, financial returns, or other business outcomes.
13. Limitation of Liability
To the extent permitted by applicable law, JCJ is not responsible for indirect, incidental, or consequential losses arising from use of its website or general educational materials.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, or reduces nonwaivable consumer rights.
Any additional liability provisions for consulting engagements are governed by the applicable written agreement.
14. Privacy
Personal information is handled in accordance with JCJ's Privacy Policy.
Questions about privacy or personal information may be directed to support@jcjtransformativeconsulting.com.
15. Changes to These Terms
JCJ may update these Terms & Conditions from time to time.
Updated terms will be posted with a revised effective date. Material changes affecting existing purchases or engagements will be handled in accordance with applicable law and governing agreements.
16. Governing Law
These Terms & Conditions are governed by the laws of the Commonwealth of Massachusetts, to the extent permitted by applicable law and without overriding mandatory consumer protections.
17. Contact
JCJ Transformative Consulting
Boston, Massachusetts
Email: support@jcjtransformativeconsulting.com
Website: www.jcjtransformativeconsulting.com
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